You have 2 weeks to return the shoes to the Patricia Blanchet store at 20 rue Beaurepaire, 75010, Paris. Please ensure that on the inside of the package you put the return form completed, specifying if it is for a reimbursement or an exchange. Exchanges are accepted only if the desired model or size is available. We will post the new pair to you, but you are responsible for the postage charge for returning the original purchase to us. You must return your shoes in the original box with all the packaging, and in perfect condition, otherwise no exchange or refund will be granted.