I have just purchased a pair of Patricia Blanchet shoes. When will I receive them?
First of all, congratulations on your purchase, you should be proud of yourself. If you live in France, you should receive your shoes within a maximum of 72 hours. If you live elsewhere in Europe, please allow for 3 working days. If you are lucky enough to live even further afield, you should expect your shoes to be delivered between 7 and 12 working days. It depends on the time it takes to pass through international customs. Finally, if you chose to collect your shoes in store, you simply have to get yourself to, 20 rue Beaurepaire, 75010, Paris – the nearest metro stop is République. You will have 2 weeks from the date of purchase to return them for a refund. After this time, you will no longer be entitled to a reimbursement.
I have received my shoes but they don’t fit. What should I do?
Patricia Blanchet allows you to return any shoes for refund to us within 14 days of receipt. Returns should be sent to Patricia Blanchet, 20 rue Beaurepaire, 75010, Paris - France.
Please ensure that you fill out the return form. Package your parcel securely with the return form inside. You must return your shoes in the original box with all the packaging, and in perfect condition, otherwise no refund will be granted.
We don’t provide a prepaid service for returns, so you may select your own carrier. Please make sure that you obtain proof of postage and keep this until you’ve received your refund.
If I request a refund, when will I be reimbursed?
As soon as we receive the item(s) that you have returned to us, providing it is not damaged, we will process your refund request within the week. After this, there may be a delay whilst your bank processes the refund. Refunds will be made using your original payment method and will be visible on your card statement within 14 days.