La FAQ
A collective of designers on a mission to set in motion a revolution that will make your feet feel safe, coddled, magnified and pampered.
Above all, the family collective aims to pay homage to femininity. And to offer women exquisitely crafted models in which the shoe becomes a luxury accessory, a jewel, a pleasure for the eyes and a joy for the soul.
WHERE IS PATRICIA FROM?
Patricia and her team are 100% Parisians. They have their shoes handmade in Spain, where there is still an unrivalled expertise in the manufacture of shoes that are refined, feminine, top-notch, great, formidable. Just like you.
I'VE JUST ORDERED A PAIR OF PATRICIA BLANCHET. WHEN WILL I RECEIVE THEM?
First of all, congratulations on your purchase. You can be proud of yourself. If you live in France, you should receive your pair within 48 to 72 hours of shipment, barring delays beyond our control (if your order was placed before 1pm and if Colissimo has done its job properly). You can track your order on the laposte.fr website, using the number sent to you by e-mail when your order was processed. Colissimo will inform you of the progress of your order by e-mail or SMS.
If you live in Europe, please allow 3 to 8 working days for delivery.
And if you're lucky enough to live elsewhere, you'll need between 5 and 10 days. This depends in part on customs clearance and any constraints linked to the destination country.
Finally, if you have selected the in-store collection option, you will need to go to 20 rue Beaurepaire 75010 Paris - métro République. Your order will be delivered to the store within the day, excluding Sundays and public holidays. You will have 2 weeks to pick it up. After that, you will not be entitled to a refund.
Please note that all orders placed after 1pm on Friday will be dispatched the following Monday!
I PLACED AN ORDER ON THE PATRICIA BLANCHET WEBSITE. I HAVEN'T HEARD ANYTHING ABOUT MY DELIVERY WITHIN THE DEADLINE. WHAT CAN I DO?
First of all, please be careful when entering your telephone number and e-mail address when placing your order, as all information is sent automatically to Colissimo. If you make a mistake, we won't be able to correct it, and you may not be informed of the tracking number we automatically send you by e-mail when your order is processed, nor of the progress of your delivery by Colissimo.
If your order has been dispatched and there is a problem with the delivery of your parcel, first go to the laposte.fr website, using the tracking number sent to you by e-mail beforehand, in order to follow the progress of your order. It may happen that, for reasons beyond the control of the delivery person, your order is a little late in its delivery, and that it is delayed by 24 hours or more. The tracking system on the site will inform you.
If you experience an abnormal delay in delivery, or are unable to track the progress of your order on their site, you can contact Colissimo on 3631 for a parcel to France, or +33 810 821 821 for a parcel to a foreign destination, with your tracking number. Their services will be able to give you the latest tracking information in real time. If you are still experiencing difficulties, you can contact us on +33 1 42 02 35 85, or send us an e-mail to patriciablanchetparis@gmail.com, and we will find out for you and, if necessary, file a claim with their services.
If we have to make a claim on your behalf with the Colissimo services following a problem with your parcel, you'll need to be patient, as investigations can take several days or even weeks depending on the situation and destination. Rest assured, however, that we will closely monitor the progress of your parcel and do our utmost to find a solution as quickly as possible, based on the information Colissimo sends us.
WHY IS THE PRICE DISPLAYED DIFFERENT SINCE I ENTERED MY SHIPPING ADDRESS?
For orders within the European Union, the price displayed includes VAT, which varies according to the country of destination. For example, for delivery in Belgium, 21% VAT will be applied.
The carrier will not ask you to pay any additional import charges.
On the other hand, for orders outside the EU, the price displayed is exclusive of VAT.
WILL I HAVE TO PAY CUSTOMS FEES?
For orders within the European Union, the price shown includes VAT, which varies according to your country. Consequently, you will not have to pay any additional charges to the carrier.
For orders outside the European Union or to overseas destinations, the price displayed is exclusive of VAT. You therefore pay no VAT on our website. However, once the parcel arrives in your country, you will probably be asked to pay additional charges by your country's customs authorities.
Depending on the nature of the imported goods, their customs value and their country of origin, customs authorities may require payment of customs duties and taxes.
Once the parcel has arrived in your country, you'll receive a letter or e-mail from your partner carrier explaining the procedure to follow and the amount to be paid.
Import fees are calculated by the country of destination, and generally include: your country's VAT, customs fees, and often a handling fee.
It is the buyer's responsibility to check with the relevant authorities in his or her own country regarding formalities and amounts to be paid on receipt.
I HAVE A PATRICIA BLANCHET E-GIFT CARD. HOW DO I APPLY THE CODE TO MY ORDER?
Nothing could be simpler. During checkout, when you go to your shopping cart, a special box will appear before the payment stage. All you have to do is enter your gift, promo or credit code, and press "proceed to checkout", where it will be applied directly. Please note that the code is case-sensitive - it's best to copy and paste it to make sure you don't make a mistake.
It is possible to use several gift cards at once, or to use a gift card partially. The remaining balance can be used at a later date until the end of the card's validity.
I HAVE A PATRICIA BLANCHET E-GIFT CARD. IS IT VALID IN STORE?
All gift cards purchased online or in our shop can be used in our e-shop and in our store. The expiry date for your card applies in both cases.
I HAVE A PATRICIA BLANCHET E-GIFT CARD. CAN I GET REFUND?
A gift is a gift, isn't it? You can't exchange it for money. Therefore, when you buy on our website with a gift card and the pair doesn't fit, it's not possible to get a refund. However, upon receipt of your return, we will credit your card with the same amount applied to your purchase. Please note, however, that this will not extend its validity.
I HAVE A PATRICIA BLANCHET E-GIFT CARD BUT I DIDN'T USE THE FULL AMOUNT WHEN I ORDERED. WHAT ABOUT THE BALANCE?
Well, congratulations, you'll be able to use the remaining balance on your next purchase! All you have to do is apply the same code and you'll be able to benefit from the remaining balance. Isn't life great?
I HAVE A PATRICIA BLANCHET E-GIFT CARD. HOW LONG IS IT VALID?
Don't worry, you've got time to find your wonders, the gift card is valid for 1 year on our site! Happy now?
I'VE RECEIVED MY PAIR BUT IT DOES NOT FIT. HOW CAN I PROCEED?
You have a maximum of 14 days to return your order to Patricia Blanchet, 20 rue Beaurepaire 75010 Paris, using the shipping method of your choice.
We advise you to send your order by recorded delivery, and to insure it for the value of your pair to prevent any loss. You can also return them to our store if you prefer!
You have three options, listed on the returns form you'll find in your shoebox to send back to us: refund, exchange or a credit note in the form of a gift card, which you can use for 1 year on the site's entire collection, even during special offers. Please make sure you fill in this coupon correctly, so that we can process your request correctly upon reception.
The 14-day period begins on the day your order is delivered to a Colissimo relay point, and on the day it is received at home if sent by Colissimo home delivery. If you choose in-store collection, the period starts on the day the item is made available in the store. The period ends on the day you return your order. The postmark is proof of the date of return of your order.
Your pair of shoes must be returned in its box and in perfect condition, otherwise no refund, exchange or credit note will be issued. Please return the tote bag, dust bag, protective plastic bag, tissue paper and box in perfect condition. Finally, your shoes have a protective plastic sole, which should not be removed if you wish to return them. Of course, don't forget to enclose the completed return form.
I want an exchange, how do i proceed?
Please note that for orders shipped to France, Belgium, Luxembourg, the Netherlands, Germany, Portugal and Spain, exchanges are no longer offered by the company. The customer will be able to place a new order if they wish.
For orders shipped to other countries, please note the model you wish to exchange on your returns form. For more information, please click here.
If I choose to benefit from a credit note, what does this entail?
The credit note sent is a gift card valid for 1 year that you will receive by email and is therefore non-refundable once it has been created.
For orders dispatched in France, the return against credit allows you to benefit from free returns, more information by clicking here.
HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
As soon as we receive your shoes, if they are intact and received on time, we promise to refund your purchase within a week (excluding holiday periods). Your bank will then take a certain amount of time to complete the transaction. As a general rule, you should allow 48 to 72 hours. Any longer is exceptional.
For Paypal refunds, Paypal may delay the refund beyond our control. But please be patient, as this delay rarely exceeds 15 days.
Please note that when your order has been paid for with a gift card, the card is automatically credited with the amount of the original order, and cannot be reimbursed.
IF I REQUEST A REFUND, HOW WILL I BE REIMBURSED?
You will be reimbursed by the same means of payment you used to place your order. If you paid by credit card, your refund will be credited to your account. Please note that the credit may appear on your account under the name "Mollie", and not Patricia Blanchet, which is our online payment platform. If you paid via Paypal, your refund will be credited back to your Paypal account. If you paid with a gift card, it will be credited back with the same amount and you will be able to use it again for your next purchase.
PATRICIA BLANCHET BOOTS ARE VERY TIGHT AT THE INSTEP. IS IT NORMAL?
Yes, the brand's shoes are generally fitted on rather narrow lasts. In the case of ankle boots, the arch of the instep is tightened to ensure a longer-lasting fit. But this is also the case for the entire collection, as Patricia Blanchet makes sure that sizes and fits are precisely matched for the best possible experience.
If they fit too tightly, you have two options: either send them back to us, paying careful attention to the time limit, or, if you feel that there's not much missing to make you feel comfortable in them, go to your nearest (and nicest) cobbler and ask him to put your shoes on lasts. It doesn't take long, it doesn't cost much (if he's nice) and it really does work extraordinarily well.
What materials does Patricia use to make her shoes?
Patricia loves leather, and that's what she uses to make her shoes. The inside is leather, and so is the sole.
As for the uppers, if it's not leather, she uses nubuck or metallic nubuck or metallic struck nubuck. In all cases, these are raw materials that will always make you stand out.
And, of course, she often uses glitter.
How do you care for the shoes you buy from Patricia?
Well. These are delicate shoes that need attention so they can last over time.
If you've bought a pair in nubuck or metallic nubuck, they need to be waterproofed before you wear them. It's extremely important to do this often. Once every seven wears, for example.
For leather shoes, leather waterproofing cream is available. Shoe polish is your best ally in keeping your shoes looking their best.
When it comes to glitter, you need to be extremely careful. Don't use any sprays or waterproofing products that might cause the color to fade.
Need more info? Please refer to the care instructions on each product sheet and right here.
What to do about shoe soles?
The soles are leather and are all covered with a varnish that gives them a vintage look. This varnish may be a little slippery at first. You can rub the varnish off with sandpaper, for example, or let it disappear naturally by wearing them at home. When the varnish has completely disappeared, the rough, gray leather of the sole will appear. This is perfectly normal. After that, you'll need to keep a close eye on how the leather develops, and don't wait too long before putting on an outer sole.
You should also be aware that the varnish applied to your soles has a very short lifespan, as it is mainly cosmetic and is not intended to last. After half or a full day, the film will have almost disappeared. But don't worry, this is the normal process in the life of a sole. Also, a plastic film is applied to your soles to protect the leather. Once you're ready to wear your beautiful shoes, remember to remove this film and visit your favorite cobbler.
How fragile are Patricia Blanchet shoes?
Patricia Blanchet shoes are delicate and should be treated like jewelry. It is especially important to treat the leather, but also to be vigilant about the sole and heel. In any case, don't hesitate to consult your cobbler in the event of damage. He'll make your life easier and extend the life of your shoes.
When I'm not wearing my Patricia Blanchet shoes, how and where should I store them?
You can keep them in your dressing room, away from light that could damage their color. Patricias like to be around people as much as possible. If you're not wearing them, and before leaving them alone for a whole day, remember to brush them and talk to them a little to reassure them. Don't hesitate to put them in front of a good film, a Kubrick or a Welles, or to put on the radio for them - FIP and France Culture will do the trick just fine.
If you ever go on vacation and don't have room to take all your Patricias with you, leave them with your best friend or sister to take good care of them and read them a bedtime story. She can also call you and give you news from them via Facetime. It's vital that any Patricia left alone is taken under the wing of someone you can trust.
How to earn points?
Join our loyalty program and earn rewards by carrying out various actions on our online shop!
You can access the loyalty program by clicking on the "Join the club" box at the bottom left of your screen.
- HOW CAN I TAKE PART? All you have to do is browse our site. That in itself is a reward, a stroll for happy girls. And to earn Blanchett points, which give you access to princess privileges, all you have to do is create a customer account and then read on.
- HOW CAN I EARN BLANCHETT POINTS ON THE PATRICIA BLANCHET WEBSITE? There are lots of wonderful ways to earn Blanchett points on our site. You can earn some Blanchett by ordering on our website (1 Blanchett for every 1€ spent) - by subscribing to our Newsletter (200 Blanchett) - by creating an account on our website (100 Blanchett) and by following Patricia Blanchet on Instagram (200 Blanchett).
- HOW TO EXCHANGE MY BLANCHETT? Click on the "Join the club" tab at the bottom left of your screen. Simply log in and click on "Rewards". You can then choose the reward you want by clicking on "Redeem", the code will be sent to you by email. Your promotional code will be valid for 30 days.
- HOW CAN I TAKE PART? All you have to do is browse our site. That in itself is a reward, a stroll for happy girls. And to earn Blanchett points, which give you access to princess privileges, all you have to do is create a customer account and then read on.
- HOW CAN I EARN BLANCHETT POINTS ON THE PATRICIA BLANCHET WEBSITE? There are lots of wonderful ways to earn Blanchett points on our site. You can earn some Blanchett by ordering on our website (1 Blanchett for every 1€ spent) - by subscribing to our Newsletter (200 Blanchett) - by creating an account on our website (100 Blanchett) and by following Patricia Blanchet on Instagram (200 Blanchett).
- HOW TO EXCHANGE MY BLANCHETT? Click on the "Join the club" tab at the bottom left of your screen. Simply log in and click on "Rewards". You can then choose the reward you want by clicking on "Redeem", the code will be sent to you by email. Your promotional code will be valid for 30 days.
Rewards
To use your points, click on the "Join the club" box at the bottom left of your screen while logged in to your account.
- HOW DO I SPEND MY BLANCHETT? Nothing could be simpler. First of all, you need to be on the Patricia Blanchet website. But, oh, good news, you're already there. Then all you have to do is enter the promotional code (valid for 30 days) that was sent to you by email when you reached one of the levels entitling you to a small gift and you've decided to redeem your Blanchett. You'll find a summary of your Blanchett when you log in to your account, in the small box that appears at the bottom of your screen. As soon as you pass a level, you can decide to exchange your Blanchett directly for a promotional code, or wait until you pass the next level to exchange them. Here are the different levels that entitle you to this little gift: 5% discount from 1000 Blanchett, 10% discount from 1300 Blanchett, 15% discount from 1500 Blanchett, 20% discount from 1800 Blanchett, and finally 25% discount if you reach 2200 Blanchett.
- HOW LONG ARE MY BLANCHETT POINTS VALID? From the moment you win Blanchett, you have 2 years to spend them as you wish on our site. Isn't that a great reason to come back and see us more often, and to spend sleepless nights in front of pages full of our sparkling designs.
- WHY DID MY BLANCHETT BALANCE DECREASE AFTER I RETURNED MY ORDER? It's quite simple, it's because only the Blanchett of girls who keep their beautiful pairs remain active.
- HOW DO I SPEND MY BLANCHETT? Nothing could be simpler. First of all, you need to be on the Patricia Blanchet website. But, oh, good news, you're already there. Then all you have to do is enter the promotional code (valid for 30 days) that was sent to you by email when you reached one of the levels entitling you to a small gift and you've decided to redeem your Blanchett. You'll find a summary of your Blanchett when you log in to your account, in the small box that appears at the bottom of your screen. As soon as you pass a level, you can decide to exchange your Blanchett directly for a promotional code, or wait until you pass the next level to exchange them. Here are the different levels that entitle you to this little gift: 5% discount from 1000 Blanchett, 10% discount from 1300 Blanchett, 15% discount from 1500 Blanchett, 20% discount from 1800 Blanchett, and finally 25% discount if you reach 2200 Blanchett.
- HOW LONG ARE MY BLANCHETT POINTS VALID? From the moment you win Blanchett, you have 2 years to spend them as you wish on our site. Isn't that a great reason to come back and see us more often, and to spend sleepless nights in front of pages full of our sparkling designs.
- WHY DID MY BLANCHETT BALANCE DECREASE AFTER I RETURNED MY ORDER? It's quite simple, it's because only the Blanchett of girls who keep their beautiful pairs remain active.